Terms & Conditions

FORT NOKS Ltd. „Tsarigradsko shose” blvd. № 90, 1784 Sofia, Bulgaria,Tel.: +359 2 931 76 66

Your questions send to fortour@fortour.net will be answered witin one working day.

 

GENERAL TERMS FOR ONLINE RESERVATIONS

Description of the method of reservation and payment on the web site:
1) Select your hotel, your check in, check out date, /number of nights – optional/ and the number of adults and children. /As per our hotel policy children are between 2 and 12 years old/.
2) Select “Continue”.
3) Select the room type you wish to reserve.
4) Edit your booking /optional/ and then select “Go to next step”
5) Fill in your name, last name, e-mail address, phone umber. Filling in the ”guest request”is not obligatory. You have to click the box, that you agree with the general terms and conditions.
6) After creating your reservation and choosing to pay by a bank card, you will be redirected to the banking system and you will see the form with fields for entering card details:

– „Card Number ” field – in this field the user must enter the entire number located on the front of the bank card with no spaces between the numbers.
Example: The card number is printed on the plastic in the following way – 1234 5678 1234 5678. In the Card number field this number must be entered as follows: 1234567812345678.
– CVV code field – this field must contain the three–digit security code which is printed on the back of the bank card.
– „Expiration Date” field – in this field the user must enter the expiry date of the relevant bank card. This value may be written differently on different bank cards (08/20, 05/2020, etc.).
– „Cardholder’s Name” field – in this field the user must enter the name of the card holder as printed on the bank card. They should be written in the same manner in which they are written (embossed) on the bank card. Specific symbols such as !, $, %, &, *, ‘, “, etc. are not allowed.

After filling in all the necessary information click on the “submit” button. You will see a confirmation screen, containing all the details, you have already filled in. If everything is correct click the “Confirm” button.

If the transaction is successful you will see a screen with a confirmation for your reservation and a confirmation for your payment. The same confirmations will be sent to your e-mail address.

GENERAL TERMS AND CONDITIONS FOR PAYMENT OF RESERVATIONS THROUGH THE WEBSITE

You can make payment of the reservation by credit card – the payment of the respective reservation could be made through the website by debit/credit cards with the VISA and MASTERCARD logos. For fraud protection when paying by credit cards, we are applying the best techniques, recommended by the international card organizations:
– The security of the card data is protected by the usage of SSL encrypted connection to the payment server in our processing bank;
– Your card authenticity is checked by the CVV security code input;
– If you are registered to use Veryfied by VISA and Mastercard SecureCode, you can use them to further improve security, and authenticate yourself as the real cardholder.
The amounts you pay through the website are limited to 5 000 euro, as all payments shall be treated as payments solely for the specific reservation.
The transaction currency in case of card payments is EUR.
The payment of the services can be made with the following credit/debit cards: VISA, VISA Electron, V PAY, MasterCard, Maestro and MasterCard Electronic.

Through our web site www.fortour.co.uk we provide an online platform through which we advertise our services, and through which site visitors can perform reservations. When you are making a reservation through www.fortour.co.uk, you enter into a direct contractual relation (legally binding) with Fortour Ltd.– your accommodation. From the moment you select the desired service, we act only as an intermediary between you and the Virtual POS Terminal of United Bulgarian Bank, forwarding your data for the chosen reservation to the relevant payment area of United Bulgarian Bank – Virtual POS Terminal.

Upon successful completion of the payment of the service you selected in the online terminal of the bank you will receive a confirmation e–mail of your reservation from us.

We are completely responsible for updating all rates, number of rooms and any other information contained on our website until you are redirected to the Virtual POS terminal of United Bulgarian Bank. Although we exert special efforts and care to achieve the high quality of the services we offer, we do not check and we cannot guarantee the payment service of the bank, whether or not their entire system is working properly, neither we can be held liable for any errors (whether express or implied), interruptions (whether due to temporary and/or partial failure, repair, updating or technical operation of the Virtual POS Terminal).

Our services are available for personal and non–commercial use. For this reason, you are not allowed to resell, create a deep–link (placing links to subpages of the site, not just the front page), copy, monitor (e.g. using spyware, spider and scrape software), publish, download or reproduce any kind of information, text, software, products or services offered or available on our website for any commercial or competitive purpose.

We do not require your credit card details to guarantee your reservation. We send you to the Virtual POS Terminal of United Bulgarian Bank once you have confirmed the desired service on our website and you send your credit card details directly to United Bulgarian Bank. To make your reservation confirmed and completed you are required to make prepayment of the services confirmed by you on our website /unless otherwise advertised and agreed on our website).

Please read carefully the rules and conditions for cancellation and the option of refund before you make a booking and complete the payment. Please note that sometimes for the transaction /funds transfer/ made by you there is no option of refund.

Please carefully check room description regarding such conditions and restrictions before booking.

Payment is handled securely by a third party (United Bulgarian Bank) and is redirected directly from your bank account to the bank account of the Hotel. Premier Fort does not make, accept and process payments – this is done through the Virtual POS terminal of United Bulgarian Bank

In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit cards issuers bear the risk and cover all payments resulting from such a fraud or misuse, which may sometimes be subject to a deduction.  FortNoks Ltd.doesn’t enter into payment relations with users at the time of booking of service and the redirection of users to a system of United Bulgarian Bank. Therefore, FortNoks Ltd.shall not be liable if the company or the bank that has issued your credit card deducted money from you for unauthorized transactions resulting from making reservations through our website.

Upon selection of card payment method:

–     The payment page of our servicing bank (UBB) is opened where you should input the data of your card (number, validity term, security code, name)
–     If you are registered with the Verified by VISA or Master Card Secure Code authentication systems, the authentication page of your issuing bank is opened where you should input your authentication password
–     If the transaction is successful (successful authentication and authorization), a transaction note appears on the screen, which you should print out or save.

Please note that your V PAY or MasterCard Electronic card will be accepted only if it has been registered with the Verified by Visa or MasterCard Secure Code on-line authentication systems.

If sums paid by a card for services agreed and provided by us should be returned, this will be made by us through a credit transaction on the card, by which the respective payment has been made.

No commissions or retentions shall be withheld for processing the payments made through the website.

RESERVATION AND ACCOMMODATION

 

The present terms for online reservations bind Fort NoksLtd. to provide the requested and paid by the client reservation according to the presented by the client data in the reservation form concerning: name of client, period of stay, number of nights, number of adults and children and additional services.

The “guest request” field in the reservation form does not have obligatory character for Fort NoksLtd. and all the requests of the client, pointed in that field shall be satisfied only if and when possible.

In special situations that force change of the reservation details, Fort NoksLtd. is obliged to provide to the client the relevant services in a hotel which class is not lower than the reserved.

In the reservation form children are considered the persons that have not completed 12 years of age in the date of arrival in the hotel.

– At check in the client should provide the confirmation, which he/she received by e-mail, proving his/hers reservation and payment status;
– At check in the client should provide a valid passport or personal identification card.

PRICES AND PAYMENT

 

The prices pointed in the website are end customer prices with 9% VAT, resort tax and insurance included. The whole sum that clients must pay is calculated automatically when the reservation is made in accordance with the booked stay, number of adults and children, the additional services and with the actual price offer for the hotel.

Fort NoksLtd. keeps its right to change the prices and special offers published in its website, in accordance with the market search and the available rooms at the moment. For reservations confirmed and paid by the client, the sum for the reservation does not change, no matter a new price offer is presented.

When making an online reservation, payment of the whole sum by debit/credit card should be made in the moment of booking.

PRIVACY POLICY

 

Protecting your privacy is important to us. We appreciate the trust placed in us and respect the resulting commitments to protect the privacy of the personal information you provide. This document is subject to periodic updates and describes how we use and process your personal information.

When you make a reservation you will be asked for your name, phone number, e–mail address and the preferences you might have regarding your stay.
We might also collect information about you when you use certain services of social networks. We may use your information for the following:
– We use your personal information, so we could make a reservation and receive all the data necessary in this regard. When you provide us with information, you allow Customer Service to assist you when you need assistance – including finding the right service for you and anything else related to your reservation.
– We may use your contact details to invite you to send feedback after your stay. This helps other travelers to receive first hand information about the Hotelsand choose the service that best meets their requirements.
– In other cases we may contact you by e–mail, post and phone or via SMS, depending on what contact details you choose to share with us. This may occur for several reasons:
There may be a need to respond to or to process your request.
If you haven’t completed the reservation process, we may send you an e–mail reminder to do so.
We may send you additional information regarding your reservation, such as how to contact us if you need assistance while you are traveling, or a summary of your previous reservations in our hotel
– We may also use your personal data for marketing activities permitted by the law. For example: When you make a reservation, we may use your contact details to send you news or information on similar tourism–related products or services. When we believe that a particular proposal may be of interest to you, we may decide to call you on the phone.
– We may use your personal data for the purpose of investigation and fraud prevention and in terms of other illegal or undesirable activities.
– We also use personal data for the purpose of statistical analysis to improve our services, customer experience and functionality and quality of tourism information and services we offer.

In accordance with the Bulgarian legislation on protection of personal data, we comply with all reasonable procedures to prevent unauthorized access and misuse of personal data.
We use reasonable working systems and procedures to protect the personal data that you provide us with. Besides, we use security procedures, as well as technical and physical measures to restrict access to and use of personal information on our servers. Only authorized personnel can access personal information in the course of their work.
We at www.fortour.co.uk do not assume responsibility for the security of your credit card details. United Bulgarian Bank shall be completely liable for this through the POS terminal provided for payment.

Pursuant to Regulation (EC) 2016/679 of the European Parliament and of the Council, dated 27.04.2016 and the Internal regulations of protection personal data „FORT NOKS” LTD., in its capacity of Personal data administrator processes and retains personal data, submitted by the customers of the company, for and in connection with the performance of the contracted services.

We do hereby inform you that „FORT NOKS” LTD., in its capacity of administrator of personal data, collects, processes and retains the personal data which you provide to us in connection with the services, used by you.

In addition, „FORT NOKS” LTD.acts in its capacity as processor of personal data when you provide us with personal data, required for the purpose of payment of services which we provide through our site.

Your personal data is collected, processed and stored by us in accordance with the rules of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016, the Personal Data Protection Act and the Internal Rules for the Protection of Personal Data of  „FORT NOKS” LTD..

„FORT NOKS” LTD.meets all the requirements of the new regulation for the protection of individuals with regard to the collection, storage and processing of personal data and on the free transfer of such data by collecting data of the natural persons, only and insofar as it is necessary for the provision of our service and for the performance of the concluded contracts, and keeps it responsibly and legally.

Please, be aware in particular of the following rules and principles in our work, that protect your personal data:

1.„FORT NOKS” LTD.collects and processes your personal data in connection with the provision of tourist, hotel and restaurant services, sale, management and rental of real estate, maintenance of tourist complexes and related utilities, and the conclusion of contracts with the company.

Your personal data is collected and processed on the basis of:

  1. a) A contract you have concluded with us, for the performance of our obligation under which we need your personal data, or in order to take steps at your request for the conclusion of a contract;
  2. b) Compliance with a legal obligation that applies to „FORT NOKS” LTD.;
  3. c) Your explicit consent given by you, as a client;
  4. d) The legitimate interest of „FORT NOKS” LTD.

 

2.When processing and storing personal data, „FORT NOKS” LTD.may process and store personal data in order to protect its legal interests and to fulfill its legal obligations to the National Revenue Agency, the Ministry of Tourism, the Ministry of Interior, the Municipality of Nessebar and other state and municipal authorities.

a)„FORT NOKS” LTD.collects, processes and stores the personal data you provide to us for using our services and for concluding a contract with the company for the following purposes:

– creating of a profile and providing full functionality in the provision of our services;

– ensuring the performance of a contract, concluded with you;

– individualisation of a party to the contract;

– tax, accounting and statistical purposes;

– sending of information messages about services, offers and price offers, provided by „Fortour” ;

– Protection and security of individuals and their property.

 

  1. „FORT NOKS” LTD.shall comply with the following principles in the processing of your personal data:

–  legality, good faith and transparency;

– limitation of the processing objectives;

– relevance to the processing objectives and minimization of the data collected;

– accuracy and timeliness of the data;

– limitation of storage for no longer than it is necessary for the achievment of the purposes, for which personal data is processed;

– the integrity and confidentiality of the processing and the guarantee of an adequate level of security of personal data.

 

4.„FORT NOKS” LTD.shall perform the following operations with your personal data:

 

– registration of a user in our database in order to fulfill our obligations under a contract with you, as well as legal obligations of our company;

– Sending informational messages in order to the customer awareness process, regarding improvements or changes to services, offers, and quotations.

5.1.„FORT NOKS” LTD. shall process the following categories of personal data:

 

  1. a) Data: Your individualizing data (name and surname, e-mail, country, telephone). Purpose: Registration of a user in a database, in a register of nights, preparation of written contracts; for accounting purposes and payments from you; Making a contact with the customer and sending information to him for sending newsletters and offers; Reason for processing: performance of contractual obligations under contract between you and „Fort Noks” Ltd.;
  2. b) Data: Your permanent address, date of birth (for foreign citizens), personal identity number (for Bulgarian citizens), citizenship. Purpose: Registration of a user in a database and in a register of nights, drawing up written contracts and notarial deeds, accounting purposes. Reason for processing: performance of contractual obligations under contract between you and „Fort Noks” Ltd.;
  3. c) Data: Your credit card numbers. Purpose: Making payments at your choice of payment with a credit card via an on-line system. Reason for processing: performance of contractual obligations under contract between you and „Fort Noks” Ltd.;
  4. d) Data: Images taken from CCTV. Purpose: Providing security of individuals and property. Reason for processing: performance of contractual obligations under contract between you and „Fort Noks” Ltd. and legitimate interest of the company.

 

5.2. „FORT NOKS” Ltd. does not collect or process personal data, revealing racial or ethnic origin; political, religious or philosophical beliefs, membership in trade unions and party organizations; genetic and biometric data, health data, or data on sexual life or sexual orientation of individuals.

5.3. Personal data is collected from „FORT NOKS” Ltd. by the persons to whom it relates.

5.4. The company does not make automated decision making with the data.

 

6.FORT NOKS” Ltd. shall keep your personal data for no longer than the period of performance of your service or the term of the contract between us. Upon expiry of this period, „FORT NOKS” Ltd. shall take the necessary care to erase and destroy all your data without undue delay, and we will notify you further if the data retention period is to be extended with a view to meeting the objectives, the performance of the contract, in view of our legitimate interests or otherwise.

„FORT NOKS” Ltd. shall keep the personal data which it is required to keep under the applicable legislation for the relevant period, stipulated in the regulatory documentation.

7.„FORT NOKS” Ltd. may, at its own discretion, transmit all or part of your personal data to processors for the purposes of processing, subject to the requirements of Regulation (EC) 2016/679.

„Fort Noks” Ltd. shall notify you in case of intent to transfer all or part of your personal data to third countries or international organizations.

8.If you do not wish all or part of your personal data to continue to be processed by us for any particular or for any processing purpose, you may at any time withdraw your consent to processing by request in form of a free text.

We may ask you to verify your identity and the identity of the person to whom the data relates.

Provided that you withdraw your consent for processing personal data, which is required in order for us to fulfill our contractual obligations towards you and to provide our services, we will terminate the provision of the service.

9.You have the right to request and obtain confirmation from „Fort Noks” Ltd. if the personal data, relating to you, is being processed.

You are entitled to access the data, relating to you, as well as the information, relating to the collection, processing and storage of your personal data.

„Fort Noks” Ltd. will provide you, upon request, with a copy of the processed personal data, relating to you, in electronic or other appropriate form.

Providing access to the data is free of charge, but „Fort Noks” Ltd. reserves its right to impose an administrative fee in the event of recurrence or disproportionate claims.

10.You may correct or fill in inaccurate or incomplete personal data, relating to you, by sending a request to „Fort Noks” Ltd..

 

11.1.You are entitled to request from „Fort Noks” Ltd. to delete the personal data, related to you, and „Fort Noks” Ltd. will be obliged to delete it without undue delay, provided that any of the following reasons are present:

– personal data is no longer necessary for the purposes for which it has been collected or otherwise processed;

– you withdraw your consent on which the processing of the data is based and no other legal basis for the processing exists;

– you object against the processing of the personal data relating to you, including for direct marketing purposes, and there are no legitimate grounds for processing that has an advantage;

– the personal data has been processed without legal grounds;

– the personal data must be deleted in order to comply with a legal obligation under EU law or the law of a Member State that applies to „Fort Noks” Ltd.;

– the personal data has been gathered in connection with the provision of information society services.

11.2.„Fort Noks” Ltd. shall not obliged to delete personal data if it keeps and processes it:

– for the exercise of the right to freedom of expression and the right to information;

– in order to comply with a legal obligation which requires treatment, provided for in EU law or the law of the Member State, to be applied to the Administrator or to with a view to the performance of a public interest assignment or the exercise of official authority conferred on it;

– for reasons of public interest in the field of public health;

– for purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;

– for the establishment, exercise or protection of legal claims.

11.3.In order to exercise your right to be “forgotten”, you should file a written request sent to „Fort Noks” Ltd., as well as to certify your identity and the identity of the person, to whom the data relates, before „FORT NOKS” LTD., by submitting of an identification document for the purpose of identifying the person to whom the data relates to an employee of „FORT NOKS” LTD..

„FORT NOKS” LTD. shall not delete the data that it has to store under legal obligation, including for defence against claims brought against it, or in order to prove its rights.

  1. You may require „FORT NOKS” LTD. to restrict the processing of related data when:

– you challange the accuracy of personal data for a period that allows „FORT NOKS” LTD. to verify the accuracy of the personal data;

– the processing is unlawful, but you do not want your personal data to be deleted, but only to limit its use;

– „FORT NOKS” LTD. no longer requires personal data for processing purposes, but you require it in order to establish, exercise or protect your legal claims;

– You have objected to the processing and you are awaiting verification that the legal grounds of „FORT NOKS” LTD. have an advantage over your interests.

13.You may at any time withdraw the data that is stored and processed for you in connection with the usage of the services of „FORT NOKS” LTD., by email request. You may request „FORT NOKS” LTD. to transfer your personal data directly to an administrator by your choice, when it is technically feasible.

 

14.You may ask us to inform you about all the recipients, to whom the personal data for which correction, deletion or limitation of the processing was requested, has been disclosed. „FORT NOKS” LTD. may refuse to provide this information if this would be impossible or would require disproportionate effort.

 

15.You may at any time object to the processing of personal data by „FORT NOKS” LTD. that refers to you, including whether processed for profiling or direct marketing purposes.

 

16.1. If „FORT NOKS” LTD. detects a breach of security of your personal data that may pose a high risk to your rights and freedoms, we will notify you without undue delay of the violation, as well as of the measures taken, or to be taken.

16.2. „FORT NOKS” LTD. is not required to notify you if we have taken appropriate technical and organizational safeguards with respect to the data, affected by the security breach or have subsequently taken measures that ensure that the violation will not lead to a high risk for your rights or notification would require a disproportionate effort.

17.”FORT NOKS” LTD.shall not transfer your data to third countries.

In case of violation of your rights under the above or the applicable data protection laws, you have the right to file a complaint with the Personal Data Protection Commission, with address in Sofia, 1592, 2 “Prof. Tsvetan Lazarov” Str., Tel .: 02 915 3 518, email: kzld@government.bg, kzld@cpdp.bg, web site: www.cpdp.bg.

You can exercise all of your rights to protect your personal data through forms acceptable to you, and to make your claims in any form that contains a statement and identifies you as the data holder.

We provide you with information about the data administrator:

  1. „FORT NOKS” LTD.
  2. UIC: 831921291
  3. Seat and place of management: Bulgaria, city of Sofia 1784, Capital municipality, Mladost region, 90 “Tsarigradsko shose” blvd.
  4. Address of performing the activity: Bulgaria, city of Sofia 1784, 90 “Tsarigradsko shose” blvd
  5. E-mail: fortour@fortour.net
  6. + 359 2 931 76 66

 

ANNULATIONS AND CHANGES OF RESERVATIONS

Low Season:

Should a cancellation is effected more then 15 days prior to arrival – no penalty is charged
Should a cancellation is effected between 14 and 7 days prior to arrival – an equivalent of 10% of the total payment is not refunded.
Should a cancellation is effected between 6 and 1 day, including no-show, an equivalent of 25% of the total payment is not refunded.

High Season:

Should a cancellation is effected more then 30 days prior to arrival – no penalty is charged
Should a cancellation is effected between 29 and 15 days prior to arrival – an equivalent of 30% of the total payment is not refunded.
Should a cancellation is effected between 14 and 1 day, including no-show, an equivalent of 50% of the total payment is not refunded.

To continue with the reservation process you have to confirm below that you are aware and you agree with the present GENERAL TERMS FOR ONLINE RESERVATIONS and PAYMENT of Fort Noks Ltd.